Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that do not meet these criteria will not be accepted for return. Please ensure that you check your order upon receipt to confirm that everything is in order.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the item. We will respond to your request within 3 business days with further instructions. Please do not send your return back without first obtaining approval from our team.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you are shipping an item over $75, you should consider using a service that provides tracking to ensure that your return is received. We cannot guarantee that we will receive your returned item.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will assess the situation and may offer a replacement or refund based on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving your order.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making your purchase. If you have any questions about whether an item is final sale, please reach out to us before placing your order.