Worldwide Delivery
We offer shipping to customers around the globe. Regardless of your location, you can place an order and expect your curtains to be delivered directly to your address. We partner with trusted couriers to ensure that your order arrives safely and promptly. Delivery times may vary based on your location, so please allow for additional time if you are ordering from a distant region.
Delivery Process
Your order will be fulfilled directly to the address you provide at checkout. Once your order is dispatched, you will receive a confirmation email with tracking information. This allows you to monitor the status of your shipment in real-time. Please ensure that the address you enter is accurate to avoid any delays in delivery.
Handover of Goods
Upon delivery, the courier may hand over the package in person. It is important that someone is available at the delivery address to receive the package. If you are not available, the courier may leave a notice with instructions on how to retrieve your order. Please be aware that the handover process may vary based on the couriers policies.
Communication
All communication regarding your order and shipping inquiries will be conducted via email. We do not provide support through phone calls or other messaging platforms. If you have any questions or concerns about your order, please reach out to us at [email protected]. We aim to respond to all inquiries promptly.
Shipping Costs
Shipping costs will be calculated at checkout based on your location and the size of your order. You will see the total shipping fee before you complete your purchase. We strive to keep our shipping rates competitive while ensuring that your order is handled with care. Please review the shipping costs carefully before finalizing your order.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information. This tracking number will allow you to follow your shipments journey until it reaches your doorstep. If you have not received tracking information within a reasonable timeframe after your order has shipped, please contact us for assistance.
Issues with Delivery
If you encounter any issues with your delivery, such as delays or missing items, please notify us as soon as possible. We will work with the courier to resolve any problems that may arise. It is essential to report any issues promptly to ensure a swift resolution. Your satisfaction is important to us, and we will do our best to assist you.